HERMES PHARMA has been working with Universal Pack machines for more than 35 years. The first complete automatic line purchased is still working at full capacity. Currently, we have more than 10 lines for the production of sachets and stick packs.

“We have very good experience with the service, flexibility and output of Universal Pack’s sachet and stick pack lines and are delighted with the reliability of the machines. We particularly appreciate Universal Pack’s passion to develop innovative solutions. During our long relationship they have always kept us up to date with the latest improvements to their technology.”

Ernst Perchtaler

Hermes Pharma
Head of Engineering

“With Universal Pack we have built a trustful relationship throughout the years. We appreciate their technology and have acquired several machines so far, receiving a remarkable service from them. We have also enjoyed the flexibility they provide in customizing their machines for the customer.”

Stefan Gutberlett

Protina
Head of Production

“During the course of the project, Universal Pack’s employees were always pragmatic, solution-oriented and approachable at all times. Due to the fact that all components are manufactured in house and the good know-how in design and programming, special requirements could be implemented exactly according to our ideas. The technicians are highly skilled and were a great help during start-up.”

Dr. Johannes Trapp

Losan Pharma
Head of Corporate Development

The new sachet machine from Universal Pack has substantially enhanced our operational efficiency and product consistency. With user-friendly controls and precise automation, it streamlines production and reduces setup time. Universal Pack’s reputation for durability is well-reflected in this machine, making it an outstanding investment for our production line.

Mg.sc.ing. Kristiāns Jankovičs

Lotos Pharma & Solé Pharma
Quality Control Manager

As cosmetics and supplements manufacturing company we had been looking for a unique solution to pack in sachet several of our products. We looked for the highest customized possible solution to handle different kinds of products (liquid, powder and solids) and we found it with Universal Pack. Commercial and engineering department is highly qualified and fast responsive. We have been operating the machine for a year now and we can also say that aftersales department is very efficient. It’s been a pleasure developing this partnership.

Ing. Annalisa Gallo

Judifarm Pharma and Aesthetic Research
General Manager

“Thank you for your service support related to installing our new Gamma filling and packaging system made by Universal Pack. This is the 3rd Gamma foil packaging filling system that I have purchased from Universal Pack in the last 14 years because of the quality of the systems as well as the excellent customer service and technical support provided by Universal Pack. We have filled 100s of millions of Calmoseptine Ointment packets with these machines and appreciate your help as well as your team’s technical support.”

Greg Dixon

Calmoseptine
Owner/Founder

“The Griffith food factory is situated in Derbyshire which is also the home of Rolls Royce. The Universal Pack sachet machine can easily be considered the ‘Rolls Royce‘ of sachet filling machines. They are beautifully engineered with exceptional performance and sachet weight accuracy. It’s safe to say that Universal Pack’s technology and approach to factory operation and maintenance grows better year on year. There is a clear goal to make the machines as easy and as simple as possible for the people working on them daily. Now after 30 years in the industry our latest machine (2023) is the most accurate in terms of FAT and SAT performance to date. We have been using Universal Pack’s machines to pack our product for twenty years with some of their earlier models still in full operation to this day. When all is said and done, the most important element to a machine manufacturer is their support. Their UK based team are always going above and beyond for us. It is a pleasure to be a part of the Universal pack family.”

David Sharpe

Griffith Foods
UK & Ireland Lead Project Engineering Manager

“My pleasure to express our satisfaction on the use of Universal Pack Machines over the last decade. The Machines are reliable, robust, user friendly and easy to maintain. Our Operational staff is very much satisfied with the performance and quality output.  We hope to get going along with Universal Pack in the future as well.”

Hasan Kazmi

Colgate Palmolive
General Manager Project

“We have been using the machine for several years. It has been a pleasure to source equipment from Universal Pack. The machine supplied was perfect for the desired requirements. We have had no negative issues with the machine to date and we are very much satisfied with the machine built and performance. Universal Pack’s team is professional, reliable and efficient. We are very happy with the service & products we received from Universal Pack.”

Amin Nizar

Searle
Head of Engineering & Projects

“Purchasing a Universal machine was one of the best decisions we’ve ever made. It not only tripled our sachet output, but it reduced our error rate and increased employee morale. Their customer service is top notch! On Christmas eve, we experienced an issue and their techs were responsive at 8pm CET.  We were back up and running in less than 30 mins. Now THAT’s customer service!”

Scott Kleven

Beneficial Insectary
COO

“With the purchase of the first Universal Pack machinery, we have started a solid collaboration that we hope will last for long. We appreciated the friendliness and attention with which the team has maintained relations with us. In addition, the quality and flexibility of Universal Pack machines are some remarkable features. We are happy we made the right choice.”

Dr. Nicola Refrigeri

La Sorgente del Benessere
Technical Director

“Straight to the point, with few frills, I can serenely confirm that for years we have Universal Pack machines that demonstrate reliability as well as their customer-oriented service.” 

Maurizio Bocchi

Natural Way Laboratories
General Manager