Customized maintenance plans including on-site & remote support, performance monitoring, risk & spare parts management, training services.
Universal Pack has been developing more and more accurate and detailed maintenance plans. Innovative packaging machines and lines are nothing without innovative planned maintenance services. For this reason, customized maintenance plans are an essential service in your customer journey: we always set every maintenance plan with our customers.
Thanks to almost 60 years as packaging machines and lines manufacturers, Universal Pack is recognized as a high-quality provider not only for packaging machines and lines, but also for planned preventive maintenance and other related services, such as on-site and remote support, performance monitoring and risk management, spare parts management, training services and much more to discover.
Our customer-centric approach is fundamental to provide you with the most effective and timely interventions. We develop and plan every maintenance operation side by side with our customer. Every program is totally customizable and we can reach every corner of the world. Reducing machine downtime is our mantra when planning our services.
Why are maintenance plans important for packaging machines?
The planning and scheduling of ordinary maintenance is essential for maintaining your machine’s efficiency:
- Planning defines “what to do” and “how to do it”
- Scheduling defines “who should intervene” and “when”
Universal Pack packaging machines and lines include a built-in verification and warning system, which periodically reminds the User which maintenance interventions are required to keep the machine in perfect working order.
We divide the interventions into “Threshold Levels”:
- Threshold Level 1: you must perform these actions every 40 working hours;
- Threshold Level 2: you must perform these actions every 500 working hours;
- Threshold Level 3: you must perform these actions every 7500 working hours;
Moreover, we design and build every packaging machine for cleaning both without or with disassembling (light or deep cleaning).
On one hand, light cleaning operations are intended to strongly reduce machine downtime, because they require only few minutes. On the other hand, deep cleaning operations guarantee better results, but require more time.
However, the machine can run more working hours until the next cleaning operations.
What should I do if an unexpected problem occurs to my packaging machine?
Universal Pack’s after sales team is always available to solve your problems in a timely manner. We recommend to promptly contact our qualified technical service team.
We will listen to your indications about malfunctioning in order to find the most rapid and effective solution. Depending on the nature of the problem, we can provide you with on-site and remote support. In case of failure of one or more components, we can provide you with the spare parts you need.
Thanks to our vertical warehouse with more than 80k spare parts, we guarantee extremely low delivery times.
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